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The ongoing COVID-19 pandemic is confronting all of us with circumstances we have never witnessed before. Air Antwerp continues its efforts to assist you‚ our passengers‚ as much as possible. This page serves to provide you with up-to-date information about the temporary measures implemented by Air Antwerp to protect yourself‚ our crew and the employees of our partners to the best of our abilities. Seeing that the situation continuously changes at a fast pace‚ additional and deviating changes could be made at any time. Therefore‚ please revert to this page regularly to inform yourself about Air Antwerp’s services during these extraordinary times. Please note that the information displayed on this page supersedes any information on the other pages of our website.


Until when do these changes apply?

The changes described on this page will be valid up to and including 31 December 2020 at this time.


Does Air Antwerp still operate its flights?

All scheduled flights on the route Antwerp Airport-London City Airport are cancelled up to and including 31 August 2020 at this time. In addition all mid-day flights WP120 and WP121 are cancelled until further notice. The first flights to operate after this close-out period will be WP100-101 on Tuesday 1 September 2020. As from this date Air Antwerp will operate 2 return flights on weekdays (in the morning and in the evening) and 1 on Sunday evening. 

Please note that Air Antwerp cannot guarantee that this proposed flight schedule will be maintained and that further changes can occur at any time.

Can Air Antwerp flights still be booked?

Yes. All flights that are currently scheduled to operate can be booked via our website and all other regular channels.


What happens in case of cancellation or rescheduling?

If you hold an Air Antwerp booking (WP code) on a flight that is cancelled or rescheduled to other timings‚ you will be notified by e-mail.

  • If your flight is rescheduled your reservation will remain valid and you will receive your new booking details and itinerary by e-mail. If these new flight arrangements do not suit your needs‚ please contact Air Antwerp Customer Services (click here) to amend your reservation or request a refund free of charge.
  • If your flight is cancelled‚ your reservation will be cancelled too. We invite you to contact our customer service agents (click here) to change your booking to a future flight or to request either a voucher for the amount paid for your original reservation or a full refund free of charge.

If you made a booking via any other channel than the Air Antwerp website‚ the party with which you made your reservation will inform you about any changes.


Are passengers eligible for compensation under Regulation EU261/2004?

Now that many passengers are affected by flight disruptions due to the COVID-19 pandemic‚ there are many questions about passengers' rights when they are affected by a cancellation or a long delay. The EU Commission issued a communication on 18 March 2020 (access the file here) waiving the right to compensation based on Regulation EU261/2004 in practically all cases tied to the COVID-19 disruptions. 

In practice this means that passengers affected by a disruption to their flight are eligible to rebook their flight free of charge‚ they are eligible to request a refund free of charge but they are not be eligible to claim for compensation under Regulation EU261/2004.


What if you no longer wish to use your reservation?

If you do not wish to fly on the flight you had originally booked‚ regardless whether this flight is scheduled within or beyond the window of temporary revised operations described on this page‚ Air Antwerp welcomes you to change your reservation to any other flight and/or change the name(s) of the passenger(s) on the ticket. All Air Antwerp tickets will remain non-refundable. You can make amendments to your booking via our website or by contacting Air Antwerp Customer Services (click here). Air Antwerp temporarily suspends the charging of amendment fees for BASIC bookings so that anyone holding an Air Antwerp booking is able to make changes free of charge. Please note that if your newly selected flight is only available at a higher fare than your originally booked fare‚ you will be required to pay the fare difference.


Are there any changes to Air Antwerp’s service?

The only change to Air Antwerp’s current service both on the ground and in the air is that the in-flight catering offer will be temporarily reduced to the serving of still water.


Which precautions does Air Antwerp take on its flights?

Air Antwerp takes care to adhere to all hygiene and prevention recommendations issued by all relevant authorities. Our aircraft is thoroughly cleaned using medical-grade disinfectant multiple times per day. Please ensure to inform yourself before travelling about the limitations to travel and the relevant recommendations‚ obligations and prohibitions installed in both Belgium and the United Kingdom.